Customer service - Customer Service Representative QUIKRETE Employee Review

Great pay and people to work with

None that I can think of

• SPEC MIX Management generously sponsors an after hours book club to save you from the burden of actual on the job training. • You get to develop incredibly thick skin during the complimentary weekly screaming tantrums from frustrated contractors. • Your personal vehicle will receive a free and permanent custom coating of authentic concrete dust. • The company ensures you never have to carry the heavy emotional burden of making too much money by capping your commission. • You will master the art of being a sales rep, a debt collector, a logistics manager, and a firefighter all at the exact same time. • It is a paradise for early birds who love the peaceful serenity of frantic contractor phone calls starting at 6 AM sharp. • You don't have to stress about closing new deals because plant-level disasters will safely eat up your entire day. • You get the unique privilege of working with a vintage equipment fleet that management has lovingly kept stuck in the dark ages.

• The position is a total bait and switch that acts as a glorified dumping ground for logistics and plant level fires rather than actual sales. • You are trapped in an impossible paradox where management expects high daily call volumes but leaves you zero time for business development. • Contractors will scream at you on a weekly basis because the plant cannot stop making production, quality control, and logistical mistakes. • Your day is sucked into a vacuum of tedious administrative grunt work, forcing you to act as an unpaid customer service rep and debt collector. • SPEC MIX leadership is entirely insular and out of touch, operating a rudderless ship with no modern growth strategy. • You are expected to win over new clients while armed with a decrepit, aging equipment fleet and non-existent marketing support. • Management completely abandons you during a massive technical learning curve, offering only a book list to study on your own personal time. • You are expected to be at the beck and call of frustrated clients starting at 6 AM sharp every single day. • The base salary is insultingly low and the commission structure actively penalizes top performers with strict caps. • Management stripped away company trucks and replaced them with a pathetic stipend that forces you to destroy your personal vehicle hauling heavy samples. • You are forced to subsidize the corporate bottom line with rapid personal vehicle depreciation and a permanent coating of concrete dust. • The job is a soul-crushing and high-burnout environment designed only for those comfortable being operational workhorses under a model that devalues success.