Pros
The Qualfon management, that I've met, have mostly been great. Of course there is an occasional jerk, as there is in most corporate jobs. They do what they can to make your job profitable, (since their incentives are tied to your incentives).
Cons
The Qualfon managers can only do so much, if the client makes stupid, micro-managing rules that hurt everyone. If you are offered a job supporting SiriusXM, run away. They have implemented a new quality form that makes getting incentives virtually impossible. Without incentives it's a minimum wage job, and it's not worth the stress of trying to jump through constantly changing hoops. Nobody seems to be able to explain why the changes were made, except that SiriusXM wants it. I used to make good incentives, and a lot of money for SiriusXM. Now the rules about what we say, and the scripted sales pitch have dropped my sales by >30%. My coworkers are all complaining about the same things. I've been offered a job elsewhere, that starts soon, so there's light at the end of the tunnel.