No. - Agent Qualfon Employee Review

2.0
May 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Co-workers are the only reason why I set foot in the place and even go to work. 1 hour lunch breaks are nice.

Cons

At first, this place was great. Then I agreed to moving to night shift on the condition that I would move to 1st shift again during Jan-April (Tax season), which they agreed to, but when it came down to it, they never let me. I am still stuck at night shift and it's a pain. Also, management is a problem. They play favorites, they publicly bully agents, they're rude, unreasonable and annoying. They set impossible standards for quality and quantity and gave us a super short time frame to fix it. Now they're threatening us to give us verbal warnings that will eventually lead to getting fired if we don't meet these standards. I'm quite tired of this place and so are most of its employees.

Explore other reviews about Qualfon

5.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great to work from home Nice people Leadership was awesome

Cons

401k was less than others

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay. The option to work from home.

Cons

Vague onboarding/training program. Training for me was remote. They put you in a remote class with 14-15 others. Starting around week 2 or 3 of training, they try to work with everyone one-on-one while the rest of the class watches. And there is never enough time in the day to get to everyone in the class. If you make a mistake while training you, the trainers talk down to you in front of the class and instead of trying to help you.., they watch you struggle to figure out a problem, which wastes more time to get to other trainees. By the end of training, I learned absolutely nothing because I didn't get enough practice time. They fired me because they stated that I wasn't fast enough and that I "moved my mouse around the screen too much" and clicked around the screen too often lol. The company is an absolute joke. This is the same company where the trainers will tell you on the first day of class that "Slow is smooth, smooth is fast." But they still rush you. The trainers constantly came to work everyday exhausted and frustrated to the point where they would get annoyed and take it out on you. They would openly admit to us that they worked 60-70 hours a week. Which I should have taken this as a red flag and resigned immediately.

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