Pros
Co-workers are the only reason why I set foot in the place and even go to work. 1 hour lunch breaks are nice.
Cons
At first, this place was great. Then I agreed to moving to night shift on the condition that I would move to 1st shift again during Jan-April (Tax season), which they agreed to, but when it came down to it, they never let me. I am still stuck at night shift and it's a pain. Also, management is a problem. They play favorites, they publicly bully agents, they're rude, unreasonable and annoying. They set impossible standards for quality and quantity and gave us a super short time frame to fix it. Now they're threatening us to give us verbal warnings that will eventually lead to getting fired if we don't meet these standards. I'm quite tired of this place and so are most of its employees.