Good place to start - Customer Service Representative (CSR) Qualfon Employee Review

Great to work from home Nice people Leadership was awesome

401k was less than others

Decent pay. The option to work from home.

Vague onboarding/training program. Training for me was remote. They put you in a remote class with 14-15 others. Starting around week 2 or 3 of training, they try to work with everyone one-on-one while the rest of the class watches. And there is never enough time in the day to get to everyone in the class. If you make a mistake while training you, the trainers talk down to you in front of the class and instead of trying to help you.., they watch you struggle to figure out a problem, which wastes more time to get to other trainees. By the end of training, I learned absolutely nothing because I didn't get enough practice time. They fired me because they stated that I wasn't fast enough and that I "moved my mouse around the screen too much" and clicked around the screen too often lol. The company is an absolute joke. This is the same company where the trainers will tell you on the first day of class that "Slow is smooth, smooth is fast." But they still rush you. The trainers constantly came to work everyday exhausted and frustrated to the point where they would get annoyed and take it out on you. They would openly admit to us that they worked 60-70 hours a week. Which I should have taken this as a red flag and resigned immediately.