So confused - Technical Success Manager Qualtrics Employee Review

3.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are good, my colleagues are a joy to work with and are really sharp, great perks, lunch is catered every day.

Cons

Middle management used to be good but are becoming more and more disconnected, leaving you hopeless. I have no idea what’s going on at the executive level. Morale is the lowest I’ve seen. Very unclear promotion and performance rating processes. Everyone is rated on a 1-5 bell curve every year that directly correlates with your annual bonus and promotion opportunities, which sounds logical but the problem is we have zero guidance on how to achieve a high rating. It’s a roll of the dice every year. We’re literally required to put our entire year’s worth of accomplishments onto a single slide deck that gets sent to upper management and is used to assign you an annual rating. We acquire companies and don’t seem to know what to do with them. I don’t even want to know how much debt this company has.

Explore other reviews about Qualtrics

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing mentorship and generous benefits

Cons

Honestly, nothing comes to mind.

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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