Stepping stone - Client Success Manager Qualtrics Employee Review

2.0
Jun 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Been here awhile now and there are some great things. The benefits are above average, especially medical. Food is always stocked, and you dont find that everywhere. Company meetings have a lot of energy and spark the drive for a day or two. Then back to sad life

Cons

I'm in client success and it is a dreary grind. We are focused on numbers and numbers and numbers. Performance is measured so close, and then you have to outperform in the next quarter. Goals are not based on any logic, just 25 to 50% more than what you did the quarter before. Its tiring and makes you forget why you're supposed to be here, for the customer. Managers in client success micromanage and use fear tactics. We are not led or inspired in any way, just managed and managed. There is a lot of talent in this group, but I personally know many are waiting for the next opportunity either inside or elsewhere. Managers may be smart but are emotionally unintelligent. No one feels like anyone cares about the employees at all just numbers. A lot has changed here in the past year and not in a good way. This job is not fun or rewarding at all

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

See reviews by: Helpful|Rating|Date|All