Work with Customers (non Sales) - Anonymous employee Qualtrics Employee Review

1.0
Jul 14, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting to work at a place where trajectory is up. Revenue continues to increase at surprising rate. Growth oriented. Open atmosphere. Charismatic CEO.

Cons

Others have mentioned it, I agree: if you're not in Sales, you are 2nd tier employees at Qualtrics. That's tough enough by itself, but realize that Qualtrics is not an employee friendly company. Company would counter that with its benefits package (which is decent), but culture is so much more important. Day to day life is dictated by culture, and Qualtrics culture is not employee friendly. Company is divisive, judgmental and employees are first to blame if something goes wrong. It's hard to be happy and work hard when you feel like you have to constantly watch over your shoulder. Never worked in an environment so implicitly threatening to employees before coming here. One of Qualtrics claims is that employees bet on Qualtrics and Qualtrics bets on them. Never seen something so patently one sided. Qualtrics culture is that you bet on Qualtrics, give your life to Qualtrics, or you're out the door. Would be nice if Qualtrics actually backed up its claim and focused more on employees. This is not a 9-5 job. Technically, it's an 8-5 job, but if you're only here from 8-5 then you are under performing and won't be here long. Promotions are so rare and company constantly hires management from the outside. Again, see point about not being employee friendly. Don't think that you're special and will come in and outperform everyone. These are smart, hard working people and most get passed over for external hires. Because of the above, I know many feel like they are now in a dead end and need to look at other companies to move forward in their career. Wages only increase with promotion. See above on how difficult that is. Lose to inflation, quality of life suffers. Company claims to be transparent, but grievances or complaints will be met with hostility and possibly worse. IPO never seems to happen. It's dangled in front of us as motivation, but seems like it will never come. Managers are extreme micro-managers. Does not feel like the freedom or autonomy we were promised.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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