Qualtrics really, really wants to be cool - Anonymous employee Qualtrics Employee Review

2.0
Dec 31, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is growing and is still pre-IPO. So, anything I say here may only hold true for so long (for better or for worse).

Cons

Leadership gushed about a company-vision that was incredibly eager. Qualtrics knows how to host a hip party (search for "X4 Summit 2018" and find the promo video for Qualtrics' annual conference for their customers) and makes a slick marketing brochure, but the company lacked strategy and tactical chops. I slowly became disillusioned with what we sold and its hype, but I *left* because Qualtrics leadership was floating high in their hot air balloon with no signs of turning the flame down— 10+ months after the supposed “XM platform” was announced, the "XM" concept remained mostly word-salad tossed into marketing materials and around in internal meetings while most of our product portfolio and service offerings remained unchanged. Is any of this so awful? No.... but it was exhausting to grit my teeth through, and I'm relieved to have moved on from Qualtrics.

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Qualtrics Response
8y
Thank you for making time to share your feelings. It's important to us to understand all perspectives. The Qualtrics XM Platform is used by 8500 companies in over 90 countries, helping some of the world's most innovative organizations transform the way they manage the experience of their customers and employees. We announced the XM Platform in March with an additional announcement of Qualtrics iQ (stats, text, driver) a short time later and continually innovate on the platform.

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5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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