Not what I expected - Account Executive Qualtrics Employee Review

1.0
Sep 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Innovative company with fast growth. Cool company perks, and great swag. Great place to work if you just want to make calls.

Cons

Joined the Sales team as an AE and didn't expect it to be run like a call center. I've never seen a company treat experienced account executives this way. I'm pretty sure not all of the offices are run this way, but the one that I work at the managers walk around the sales floor pushing you to make more dials–they hover over you and micro manage like crazy. It would be nice to get some coaching instead of getting hounded on metrics all day. All they do is refresh the dashboards all day and push us for more dials dials dials. If you don't hit your metrics or "points" you can't leave the office, you literally will be forced to work 10 hours. I didn't think a company could do that, but they do. If I make 50 dials I will burn through my accounts, I don't have that many. As an AE I understand the value in building pipeline, I'm already motivated to make money and will do what it takes to be successful, but it's demotivating to be forced to to stay later based on the amount of dials. I have never been treated this way in my entire career, not even when I started off in sales many years ago. Did I mention that the leadership is never around? The sad thing is the management team of this office knows about this, and all they do is double down. Avoid this company

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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