No benefits since WFH, impossible promotion path, and you better pray you never have to deal with HR!! - Customer Enablement Consultant Qualtrics Employee Review

1.0
Apr 15, 2021
Recommend
CEO approval
Business Outlook

Pros

When I first started here the benefits were very clear. Free lunch 3 days a week, on-site gym, beautiful 5-acre grounds, bring your dog to work, etc. None of that has existed for over a year now so any pros have gone away with WFH.

Cons

Benefits has continued stalling around our questions for what benefits we will have post-SAP as well as denying any requests for reimbursement of internet, lunches (considering we used to get 3 free meals a week and one subsidized), and any other expense that has skyrocketed since going fully remote. It’s extremely disappointing as we still advertise all of these benefits when recruiting even though it’s been 13 months since we’ve had them. Promotion paths are impossible. In my 2 years here I’ve seen a ton of frustrated coworkers with the antiquated promotion path that completely pigeonholes you if you’re not the #1 kiss a** of the team. I’ve seen too many talented colleagues quit citing this as the main reason. Work life balance is nonexistent. Qualtrics is touted as a family friendly company, but only if your manager has kids. My manager had no empathy whatsoever for my situation when we started working from home while children also school from home. She expected more hours, which I gave up copious bedtime stories, continued working through lunches, and for months I even skipped dinners due to the workload being completely overwhelming. Despite this and working 60+ hours a week, delivering everything within the deadline, and continuing take on more than my role required, my manager slapped me with a rating of missed expectations. In a 6-month rating period she had one constructive conversation with me. If an employee is truly missing expectations then that should be the focus of bi-weekly 1:1’s. She referenced my inability to “balance” my personal life and work life. As a mom, this was the most offensive thing anyone could have said to me when for over a year I had sacrificed spending time with my children for work in the anticipation of receiving an aggressive promotion schedule. She ensured this would not happen and all of the reasons point to a personal issue with me rather than my work ethic and work output to blame. After raising this with HR as there was clear discrimination for having a family it was extremely clear that they were only here to protect the company and not me as the employee. They refused to acknowledge all of the data I brought to the table despite plenty of other working moms telling me I had a legitimate case I could take to a lawyer extremely easily. It’s sad that they don’t appreciate working moms like they say they do, or protect them at the very least. This rating came weeks after the head of people ops sent an email requesting managers be extremely understanding in this trying time for working parents. Juxtaposed with my rating letter and the nicest thing I can say is that my manager is completely tone deaf. This is obviously a very niche experience, but if you decide to work here as a parent DO NOT GO ONTO A TEAM WITH A MANAGER WITHOUT CHILDREN!!! You will find yourself working crazy overtime for someone who doesn’t care to understand your situation.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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