Product Support - Support Qualtrics Employee Review

4.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Qualtrics does a great job keeping the vision of the company with their weekly meetings. The work environment is really nice and open and there is plenty of snacks to keep you happy throughout the day. I enjoyed the people that I worked with there.

Cons

My perspective is that you stay in a lot of the roles longer than you should be there. I felt like I saw people in OpDev and Support for extended periods of time when they should have moved up the ladder. And the ladder for support is pretty short as you basically have two options of a Client Success type of role or Panels. I chose to leave because I didn't feel I was growing anymore. I felt that way after about 10 months of working there and stayed another 5 months after that and it didn't change, despite trying to convey some of that frustration. At the time I was there, I know from the support team the most valuable people on the team did not feel that they were getting appreciated or bonused appropriately. I sometimes heard from sales employees "Why can't we keep our best support individuals?" I believe this has improved, however. It also seems like it would be a hard place to work longer than 2 years unless you are an engineer or rockstar in sales. The hard thing with sales though is the cycle is so long you may take nearly a year to realize that the deals you thought you would have are not going to pan out. I feel like they underpay at Qualtrics because they are able to keep most employees happy with the culture, snacks, etc.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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