Call Center Job - Beware! - Product Specialist Qualtrics Employee Review

2.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Free lunch every day, nice office

Cons

If you have any technical experience, this job is not for you! You are paid the exact same as someone with a psychology degree as if you were to have studied computer science. Other people in the company treat you like garbage in this position (because it's a garbage position). There are opportunities for progression, but it is mostly in positions that are entry level (Technical Account Manager, Enterprise Support, and Resolution Analyst.) Enterprise Support does the same work, but gets paid more. It would drive me crazy when people in that team would ask me questions, and I would just think that I have the same learning and training, and they're getting paid more than me to do the same work. Pretty annoying. This is a crappy call center job that is masked by fancy HR lingo!!!! Beware!!!

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Qualtrics Response
1y
The role of a Product Specialist is a great way to kickstart a career, providing extensive knowledge about the company’s products and operations. Product Specialists are the go-to individuals whenever other teams need detailed insights. This leads to supporting relationships with various clients, from small businesses to Fortune 500 companies, so it’s a great starting point for professionals to progress to roles like TAMs, Enterprise Support, or the Resolution Analyst roles.

Explore other reviews about Qualtrics

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and amazing culture

Cons

Potentially a long promotion timeline

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

From what I can tell, Qualtrics is generally following industry standards for tooling & processes, which makes you a competitive candidate for other companies. Standard tech perks in office & supports home/work balance.

Cons

Lacking senior leadership (haven't had a CTO in a long time) and prioritization is a mess - product & sales teams are constantly overselling, leads to us creating half baked products that go straight to top customers, etc. Not a lot of support from my management to change roles / move to another org; currently not promoting or hiring at all making promotions ultra competitive. The company also recently changed the ratings scale, screwing lots of people over.

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