Overall good experience, however limited career progression - Customer Success Manager Qualtrics Employee Review

4.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

* Great benefits and office * Good work life balance

Cons

* Promotion and salary progression * Owned by Private Equity * 3 days compulsory PTO

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Qualtrics Response
1y
Thanks for taking time to leave a review! I have to agree - the Sydney office is a great space to work in. And I'm glad to hear you're experiencing a good work/life balance - that's great! It's a fair call-out that we do expect 3 days in office. We aren’t a remote-first company. However, we do have a 2 week remote work policy, as well as support the flexibility folks need within our office attendance policies. The Workplace Experience teams also work hard to make sure those 3 in-office days are good ones, with nice working environments, catered meals, snacks, and other on-site amenities.

Explore other reviews about Qualtrics

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and amazing culture

Cons

Potentially a long promotion timeline

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

From what I can tell, Qualtrics is generally following industry standards for tooling & processes, which makes you a competitive candidate for other companies. Standard tech perks in office & supports home/work balance.

Cons

Lacking senior leadership (haven't had a CTO in a long time) and prioritization is a mess - product & sales teams are constantly overselling, leads to us creating half baked products that go straight to top customers, etc. Not a lot of support from my management to change roles / move to another org; currently not promoting or hiring at all making promotions ultra competitive. The company also recently changed the ratings scale, screwing lots of people over.

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