Toxic Environment and Dehumanizing Work Conditions - Care Coordinator Quantum Health Employee Review

1.0
Oct 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid after 6 months Starbucks on site

Cons

Working at the call center was emotionally and mentally draining. You handle heartbreaking calls — like patients being denied cancer medication or life-saving infusion treatments — and are expected to immediately take another call without time to process. The company claims to support mental health with “sanctuary rooms,” but using them counts against your metrics, discouraging anyone from taking a breather after tough conversations. Even bathroom breaks are timed, which feels dehumanizing and humiliating. After a mass layoff, they reposted the same positions for $4 less per hour, showing just how replaceable and undervalued employees truly are.

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Quantum Health Response
8mo
Thank you for taking the time to share your experience. At Quantum Health, we care deeply about fostering a positive, balanced, and respectful environment where every Warrior feels supported and valued. We’re sorry to hear your experience didn’t reflect the standards we strive to uphold. We continuously evaluate our practices around scheduling, workload, and team support to ensure they align with our mission and ICARE values. Feedback like yours helps us identify opportunities to improve consistency and reinforce the culture we’re proud of. We’d welcome the opportunity to better understand your perspective. Please reach out to HR, me, or your manager so we can learn more and continue making Quantum Health a great place to work for all. – Heather Harper, Quantum Health

Explore other reviews about Quantum Health

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonder place to work, very flexible and there are always opportunities for growth.

Cons

Wish they offered full remote for positions that do not truly need to be in office.

1.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing. Literally nothing at all.

Cons

They promote without giving raises but don’t tell you that the whole time you are working up to your promotion. So essentially they’re getting you to do more work for less. This goes for at least 50% of roles here. Our CEO has 0 business being in healthcare. Before this they owned a basketball team or something? Really what made you guys think this was the right person to lead this company? This company gives their own employees OPEN ACCESS PLANS. Which are so predatory I think one day they will be outlawed. And don’t respond with that “oh we pass the savings on to the members” it’s not true and you know it. Every decision made it to fatten the higher ups wallets. Everyone with a lower level role is extremely upset with how we are being treated. Most only stay due to the problem with the economy and not being able to risk going without health insurance. Other healthcare companies nearby are offering better pay and benefits. Wake up Quantum before it’s too late and you loose ALL your good employees.

3
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Quantum Health Response
2d
We appreciate you taking the time to leave a review. Employee feedback helps inform our ongoing efforts to improve, and we encourage you to reach out to your leader and HRBP. Thank you for sharing your perspective. - Felicia Taylor, CHRO Quantum Health
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