Pros
Very understanding for the most part, no accrual of PTO after first 90 days 3 full weeks PTO is implemented, seems to value PSRs, gives you adequate time to adjust to the very specific standards, coaches you in a forgiving way for any mistakes or opportunities to do better, fully stocked kitchens / snacks and some lunches or dinners provided, work from home for high risk EEs.
Cons
They market themselves as nothing like a call center, providing the best in class service to members and providers alike. The first 6 months you are not held to the high standards of meeting an 11 minute AHT, although urged to improve and keep in mind the standard. They sell the promises of going above and beyond for members / providers, and teach you time and time again how to overpromise, then force you to constantly under deliver. They did not pay fairly for how overworked you are, crappy benefits, always offering OT because they continue to double/ triple growth as the company takes new clients BUT DOES NOT HIRE ENOUGH PSRS to manage the workload. You are expected to give everything your best, keep your promises for followup and then they do not allow you to keep the promise because the "queues are too high and you need to jump back in them". Some managers are AMAZING, but mostly no one will pick up when you need them to, no one will hear your ideas for innovation, they say it's easy to move up but only promote their buddies.
