Bait and switch - Patient Service Representative Quantum Health Employee Review

1.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

They put on a great show upon hire, but once through training, it all changes

Cons

Nothing more than a micromanaging call center. Pod managers rule differently even though it’s the same job from pod to pod. You can be a great employee in one pod, but when you are transferred to another pod during their yearly shake up, you can now be a horrible employee to the next manager. They have this great campus that you can’t enjoy because you’re chained to your desk. They claim they promote from within, however they are always hiring men managers from the street. So many tracking systems on the computer, phone, etc…next they will be implanting chips.

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Quantum Health Response
2y
Thank you for sharing your experience with us and appreciate your feedback as it allows us to understand what we are doing well and how we can improve. We believe that a positive work environment is a crucial component of our Warriors' success. I would like to learn more about your experience and ways we can continue to enhance our employee experience moving forward. I have an open-door policy, so please feel free to contact me at any time. Veronica, Chief People Officer

Explore other reviews about Quantum Health

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonder place to work, very flexible and there are always opportunities for growth.

Cons

Wish they offered full remote for positions that do not truly need to be in office.

1.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing. Literally nothing at all.

Cons

They promote without giving raises but don’t tell you that the whole time you are working up to your promotion. So essentially they’re getting you to do more work for less. This goes for at least 50% of roles here. Our CEO has 0 business being in healthcare. Before this they owned a basketball team or something? Really what made you guys think this was the right person to lead this company? This company gives their own employees OPEN ACCESS PLANS. Which are so predatory I think one day they will be outlawed. And don’t respond with that “oh we pass the savings on to the members” it’s not true and you know it. Every decision made it to fatten the higher ups wallets. Everyone with a lower level role is extremely upset with how we are being treated. Most only stay due to the problem with the economy and not being able to risk going without health insurance. Other healthcare companies nearby are offering better pay and benefits. Wake up Quantum before it’s too late and you loose ALL your good employees.

3
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Quantum Health Response
1d
We appreciate you taking the time to leave a review. Employee feedback helps inform our ongoing efforts to improve, and we encourage you to reach out to your leader and HRBP. Thank you for sharing your perspective. - Felicia Taylor, CHRO Quantum Health
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