Gossip Girl: Call Center Edition - Care Coordinator Quantum Health Employee Review

1.0
May 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Free Snacks (That's the only pro)

Cons

Unrealistic Ideas of Productivity Doesn't let you use the bathroom unless you use your break time, which depending on where you're seated could be a couple of minutes to walk to the bathroom because of how big the building is. obvious favoritism by management Super-focused on public image but treats workers poorly. Managers gossip with entry-level employees about other employees Rude management, verbally cussing out employees during 1x1 meetings Selective application of the rules Poor understanding of mental health and supporting employees with mental health issues. (Replaced mental health providers with a mediation app) Pretends to care about your issues to your face, but then tells other employees your issues. Obsessed with metrics, not understanding that helping each individual is going to be different. Some calls are 5 mins, some are 2 hours, depends on the issue. Tells you to do everything to help the member, but gets mad at you if you make too many outbound calls (helping the member) Manager(s) will straight up tell you that you have no future with the company and that you should be happy because the pay is better than Mcdonalds.

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Quantum Health Response
2y
Thank you for taking the time to provide feedback on your experience with our company. We wish you would have utilized the open-door protocol and talked to someone about your concerns. We take all feedback seriously and we regret to hear that your experience has not met your expectations. We are dedicated to creating a positive work environment, and the wellbeing of our employees is paramount.

Explore other reviews about Quantum Health

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonder place to work, very flexible and there are always opportunities for growth.

Cons

Wish they offered full remote for positions that do not truly need to be in office.

1.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing. Literally nothing at all.

Cons

They promote without giving raises but don’t tell you that the whole time you are working up to your promotion. So essentially they’re getting you to do more work for less. This goes for at least 50% of roles here. Our CEO has 0 business being in healthcare. Before this they owned a basketball team or something? Really what made you guys think this was the right person to lead this company? This company gives their own employees OPEN ACCESS PLANS. Which are so predatory I think one day they will be outlawed. And don’t respond with that “oh we pass the savings on to the members” it’s not true and you know it. Every decision made it to fatten the higher ups wallets. Everyone with a lower level role is extremely upset with how we are being treated. Most only stay due to the problem with the economy and not being able to risk going without health insurance. Other healthcare companies nearby are offering better pay and benefits. Wake up Quantum before it’s too late and you loose ALL your good employees.

3
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Quantum Health Response
1d
We appreciate you taking the time to leave a review. Employee feedback helps inform our ongoing efforts to improve, and we encourage you to reach out to your leader and HRBP. Thank you for sharing your perspective. - Felicia Taylor, CHRO Quantum Health
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