Nope - Anonymous employee Quantum Health Employee Review

The new AWS system being used is terrible. It was clearly not ready to be used and has a huge amount of issues and dysfunction. It was pressed so hard to get it out, that it wasn't ready. This has happened with every major system change in the last few years. I dont understand the rush to start new tech that only hinders people Pay is not worth it. You will be expected to do the job of multiple people, and we are often told position changes are "lateral movement" so they can justify not paying more for extra work Vital resources are no longer available in the pods. They took away claims, clinical support, team leads, and assistant managers. Some of these positions they are working to replace with AI even though they tell us that is not the goal, as if we cant see what they are actually doing and that these words dont match what we are physically seeing. The people in these roles are being told they can step down back to being on the phones, or they can leave. Most people take a role like claims or CSC to get off of the phones. They did not bother to tell anyone and are trying to hide that the new system also has an AI constantly monitoring the calls so if the AI thinks an encounter is doing negative (based on what? Its an AI that doesn't feel emotion, how could it know where an encounter is going?) It will alert management. This new system does nothing for the works other than to add to our workload and make it harder to navigate while allowing the higher ups to micro manage every second. Toxic positivity culture is embraced here with "assume positive intent". People can be snarky and rude over messages, then claim thats not the way they intended it to be read, so nothing is done about it. Your life in the pod is heavily dependent on who you get as a PM. The people with good PMs feel supported and motivated, but there are a lot of bad PMs who create a horrible environment, and you can tell who is who based on how the phone reps interact with each other and the rest of the company. Not that anyone does anything to fix this, as some of the PMs and MELs are friends with HR so they wont do anything about the behavior Quality is a joke. Some of the reps are great, do a wonderful job explaining what they are looking for/why, but some are extremely nitpicky and take off points for little things that others would have not even noticed. Quality desperately needs to be more aligned, the scores for the same interaction shouldn't change person to person Something new with this system is changing lunch times. Every. Day. I did not sign up to have a constantly shifting lunch. They use the reasoning of adjusting to when calls are high, but thay doesn't make any sense. Unless you've somehow so poorly set up the schedules that half a division is on lunch at a time, there is no reason for this to be needed every single day. This need fixed immediately as I know myself and multiple people across divisions and roles will be actively seeking new work.