Great company but has some training gaps and accountability - Customer Service Representative Quest Diagnostics Employee Review

2.0
Oct 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent starting pay, excellent benefits. Company was involved in community programs

Cons

Training was inconsistent. Advancement opportunity was often who you knew not what which led to poor leadership and transfer of correct information and knowledge. Pay raises were not based on your effort or tangibles but on corporate predetermined percents leading to low morale. No matter how well your clients complimented you etc. it didn't matter

Explore other reviews about Quest Diagnostics

5.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for

Cons

It can be stressful at times, but that's true of any job.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lab work, uniform stipen twice a year

Cons

Too many roles before you can even draw pt blood. High turn around staffing. Very corporate makes you feel like just a employer number

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