Lack of appropriate training, consistency towards reps and procedures. Turn over in management and reps is high. - Account Manager Quest Diagnostics Employee Review

2.0
Jan 31, 2011
Recommend
CEO approval
Business Outlook

Pros

The sales position is diverse and interesting . There are many aspects to closing a sale which with the proper support system on the inside, is very rewarding. Good Benefits.

Cons

Each Business Unit can be extremely different . Quest headquarters does not seem to be aware of significant problems at certain BU. The structure (or lack of) at certain lab units was difficult. Too much control between 1 or 2 upper management positions. To be successful in sales, you need to know much more than lab tests... once you figure it out yourself, you hope to have the support on the inside to complete the sale. Little regard to family/personal time for meetings, conference calls, etc. ex: (Sunday Feb. 14th 7:00pm conference call to introduce new upper mgt??) If the call is important, fine, but this sends a disrespectful message to sales. Not good judgement.

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5.0
Jun 22, 2026
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CEO approval
Business Outlook

Pros

Quest has a good work environment

Cons

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3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than most in the area. Hours are good. Benefits are good.

Cons

It’s very difficult to get time off for anything, regardless of how much vacation time you have. Only 15% of those hours will carry over and you lose what you’ve worked for and weren’t able to use. Not enough floats to cover the territory so people can actually get time off. Pay raises aren’t very good.

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