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      Quest Software

      Engaged Employer

      Quest Software reviews

      Best years of my life - Senior Technical Support Engineer Quest Software Employee Review

      2.0
      Apr 15, 2021
      Senior technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at Quest between 2001 - 2016, when I got made redundant. These 15 years where the best working years of my life as I worked with people, that went on to be friends outside of working for the company. When there was issues, you communicated it to management and if management found issues they did the same to their staff. For me personally, there was a few times that management insisted that I took time off and did it on a quarterly basis as they felt I was getting burnt out otherwise. It was and still is the best paid job that I ever had in my working career.

      Cons

      For the most part when the current owners took over in 2016 and began the gradual process of moving the support for European Customers to India, due to the cost of the support staff they were having to pay in Europe, specifically in the UK. Many customers after being made redundant became friends on social media platforms and they tell me that the support service was never the same again and that they are having to regularly chase the support engineers to escalate the issues in a timely manner to the development teams to get resolution to their issues.

      avatar
      Quest Software Response
      5y
      Thank you for taking the time to leave a review during what is surely a tumultuous time in your career. The changes in our Support team were necessary for a number of reasons. While not everything has been smooth during the transition, our customer satisfaction scores have remained high throughout the shift and that speaks volumes to us about the success of this change. Good luck in your next role. Best regards, LuAnn CHRO

      Explore other reviews about Quest Software

      5.0
      Jun 30, 2026
      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership team. Driving change. Empowerment.

      Cons

      There is a lot to work on to accomplish the goals set out by leadership.

      4.0
      Jul 6, 2026
      Legal counsel
      Recommend
      CEO approval
      Business Outlook

      Pros

      The new ELT has been making a lot of changes to shift Quest to newer products, focus, and GTM strategies. This has been much needed, and the future looks much brighter. Regardless of the changes, the culture of respect and inclusivity and people-support has remained. I would refer Quest as an employer, especially the Legal department, to anyone I know.

      Cons

      As with any period of changes and redirected focus, there has been some turmoil in reductions, tool/platform changes, etc. This would be a tough environment for anyone who has trouble adapting.

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