Long hours, poor upper management support - Patient Access Team Lead R1 RCM Employee Review

- Upper management is nonexistent and is only there to placate your management into keeping you and your underlings in line. They don't care about you as long as you collect enough money to keep THEIR bosses happy - It's customer service, even if the patients tend to treat you a little nicer than a fast food worker. - Even if people don't HAVE to pay on the day of an ER visit, management is going to have you tell your underlings that they need to bother every single patient about collecting some amount of money the day of. If you aren't into asking a bedridden person or their family members about taking out their credit card you probably shouldn't work here. (Not to say anyone is getting pressured into paying for services, but its an uncomfortable experience anyways.) - There's massive pay disparity between different employees with the same titles based on who most recently joined the company. People who have been there for 5 years will be paid less than people working there for three months, ect. That pay disparity on top of lacking support in creating more fulltime positions so the ER crew isn't chronically understaffed contributes heavily to very high employee turnover. - Thanks to working in healthcare most of the time everything is 12 hour shifts. Good for overtime pay but awful if you want to have more of a life after work. You get very used to waking up, going to work, coming home and having JUST enough time to do one thing (shower, laundry, groceries), then immediately have to sleep. You will never feel like your days off are enough. - Promotions do not happen unless its to a recently vacated Team Lead position. You will not climb higher in your direct chain of command and it's unlikely you will be considered for a position as a supervisor or manager in nearby locations. The only means of upward mobility is staying for 6 years until your current manager moves on, or moving to a different department in R1.