Contact Center - Inbound Customer Representative RBC Employee Review

3.0
Apr 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits, vacation, end year bonuses, free account and if you are lucky to have a good manager then good for you otherwise you have to kiss ass to get support when you want to move to other departmnts

Cons

High sales target, theres just too much pressure, have to monitor your AHT, if its too high then thats a problem and if low its another problem. You have to watch for compliance and everything else.

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5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- Nice people - Great financial performance, and a global leader - Competitive salaries

Cons

- 4 days in office, 1 day WFH Can't think of anything else.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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