Good Training but poor Management - Call Centre Sales and Service RBC Employee Review

2.0
Jul 26, 2010
Recommend
CEO approval
Business Outlook

Pros

great training, good benefits, great co-workers, some management are reasonable however not always informative, not treated as an equal by management

Cons

way too much selling involved in ALL RBC roles, even bank tellers are required to "sell" products and can affect bonuses and annual salary reviews

Explore other reviews about RBC

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is very nice, friendly

Cons

Access across RBC is very time consuming

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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