If you can speak English, you're hired. - Telephone Sales Representative RDI Employee Review

1.0
Aug 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Very easy to get hired in. Really nice co-workers at the call centers. Good pay for the area.

Cons

I thoroughly enjoyed working as a TSR, but I would never work for this particular company again. The training was intense, and caused burn out to some candidates, needlessly. Once you're tossed out "on to the floor" to begin the actual work, you're inundated with constant pressure to perform, to "close the sale". Unfortunately, your ability to do so is not something that you will be able to control, to a large extent. It was an almost daily occurrence to see / hear someone crying. That in itself says pretty much everything. You're told you'll be "full time" if you work 6 days a week, but you will still get less than 40 hours of pay. You're told if you're full time you'll get paid holidays, health insurance, and all other kinds of goodies. What you aren't told is that the holiday pay will probably not apply to you, and the insurance will cost half of your pay check. The employee manual won't tell you half the things you need to know, and what it does spell out isn't adhered to. When I demanded an explanation of why I wasn't paid for a holiday when the manual said I would be, I was told "well we've changed that, guess we need to update the manual". You think?

Explore other reviews about RDI

5.0
Jan 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very flexible, caring people. Honestly some of the best people I have ever met.

Cons

Progress isn't measured very clearly, you will think you are doing well, then suddenly you aren't.

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Holiday pot lucks (with meat provided by RDI) Will pay for exercise/gym as long as you're willing to meet the requirements (otherwise you pay). Ok benefits Some projects offer remote work after probationary period, including equipment Sales jobs may pay higher than customer service and tech support Everyone is super nice to you in orientation+training (it doesn't last)

Cons

No attention to dietary restrictions for pot luck, causing some people to not be able to enjoy. Definite focus on unhealthy eating with most snacks, meals and beverages in the canteen being crap, and a culture that seems focused on being unhealthy, and enabling obesity. False sense of culture presented during training - real culture becomes obvious after. Claims of "family" style, interest in feedback, inclusiveness and so on largely false. Climate controlled by site director, and they're generally interested in minimizing the cost so you may be too hot/cold. Deceptive culture, two sets of rules - one for the clique of managers, supervisors (glorified team leads) and 'special' employees, the other for everyone else. I.E. Favoritism. You can feel it from the moment you get out of training. Lack of interest in actual feedback, coupled with defensiveness or attacks Dishonesty and some bullying by leadership Very strict rules about bathroom use time (20 min/day). If you have a medical excuse, you can get an exemption so you aren't written up, but you won't be paid for that time in excess of 20 min/day. You're given your supervisor and manager's phone numbers to contact outside of work but good luck getting a response every time you need to contact them! Pathetic training by people with no experience in that area, who are led by onsite directors with no experience in education, either, leaving you potentially ill-prepared for your job. Sub-par salaries, which they blame on the clients. Holidays and holiday pay depend on both RDI rules and client rules, not just RDI, so you may not get vacation pay for some holidays. Very stingy company shoveling money upwards to the C-suite while maybe people in lower positions get crap pay, and some of the people you promote end up giving too much of their personal time to you without proper compensation. I could go on and on....

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