Run as fast as you can! - Customer Service Representative RDI Employee Review

1.0
Jun 18, 2014
Recommend
CEO approval
Business Outlook

Pros

they hire you without hesitation

Cons

-you dont get paid for the hours you work! -you get treated poorly by management, teamleads, etc. -the attendance policy is worse than that of a high school -no one in the company is willing to work with you if you need something signed or something proving you actually work there. -there are very few opportunities for advancement there have been people stuck selling on the phones for 15+ years and never offered an opportunity to advance but if there is an opportunity some very young person who is willing to suck up and may not even know anything about the program/product they are supposed to be looking over will get it! -the benefits are worse than what Mcdonald's employees receive -i was pregnant and very sick during my pregnancy and even with doctors notes they suspended me and threatened to fire me there is no leniency what so ever when it comes to medical issues -a female that i had worked with was found in the bathroom with a needle in her arm and was high nearly everyday but managed to keep her job while another female i worked with who had 3 kids had to miss several days while her son was in the hospital after a car accident and she was fired for "occurrences" -there have been more than 10 car break ins in the parking lot and the company did nothing about it yet they still refuse to let you have personal belongings on the premises and will make you take anything personal out to your car. -i was shorted over 28 hours on a check and they only paid me for 12 of those hours after multiple attempts to get the mistake corrected they said that it was my fault and they were not going to add any more hours to my check the program they use to keep track of employee hours has been broken for years and instead of spending the money to fix it i have a feeling they are making more profit off of it being broken and shorting hours than they would if it were fixed. needless to say you would be doing yourself a favor to steer clear of this company and if you do become employed by them have very little expectations and keep looking for a better job from the moment you start! I quit RDI not long ago and it was the best decision i have made in a long time.

Explore other reviews about RDI

5.0
Jan 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very flexible, caring people. Honestly some of the best people I have ever met.

Cons

Progress isn't measured very clearly, you will think you are doing well, then suddenly you aren't.

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Holiday pot lucks (with meat provided by RDI) Will pay for exercise/gym as long as you're willing to meet the requirements (otherwise you pay). Ok benefits Some projects offer remote work after probationary period, including equipment Sales jobs may pay higher than customer service and tech support Everyone is super nice to you in orientation+training (it doesn't last)

Cons

No attention to dietary restrictions for pot luck, causing some people to not be able to enjoy. Definite focus on unhealthy eating with most snacks, meals and beverages in the canteen being crap, and a culture that seems focused on being unhealthy, and enabling obesity. False sense of culture presented during training - real culture becomes obvious after. Claims of "family" style, interest in feedback, inclusiveness and so on largely false. Climate controlled by site director, and they're generally interested in minimizing the cost so you may be too hot/cold. Deceptive culture, two sets of rules - one for the clique of managers, supervisors (glorified team leads) and 'special' employees, the other for everyone else. I.E. Favoritism. You can feel it from the moment you get out of training. Lack of interest in actual feedback, coupled with defensiveness or attacks Dishonesty and some bullying by leadership Very strict rules about bathroom use time (20 min/day). If you have a medical excuse, you can get an exemption so you aren't written up, but you won't be paid for that time in excess of 20 min/day. You're given your supervisor and manager's phone numbers to contact outside of work but good luck getting a response every time you need to contact them! Pathetic training by people with no experience in that area, who are led by onsite directors with no experience in education, either, leaving you potentially ill-prepared for your job. Sub-par salaries, which they blame on the clients. Holidays and holiday pay depend on both RDI rules and client rules, not just RDI, so you may not get vacation pay for some holidays. Very stingy company shoveling money upwards to the C-suite while maybe people in lower positions get crap pay, and some of the people you promote end up giving too much of their personal time to you without proper compensation. I could go on and on....

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