Not what it was - Sales Specialist REI Employee Review

4.0
Aug 1, 2010
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great. REI offers benefits even to part-timers -- they're expensive, but at least it's an option. My coworkers were awesome and I had a great time on the sales floor, and for the most part my managers were respectful and communicative.

Cons

Selling memberships is becoming the single focus of sales performance reviews. If you work here, expect to push the co-op membership, and push it hard. You will annoy customers because by the you ask if they're members with REI, they have already been asked that same question by half a dozen green vests. I've heard from friends who still work there that the place has "gotten really corporate" even in the one year since I left. The store-sponsored employee camping trips, which gave employees a chance to try new activities, get to know their coworkers, and improve their product knowledge, have been canned because of "legal concerns". The system for promotions and advancement is completely opaque. I knew great employees who had been trying to get into management for five years, and couldn't make the move; meanwhile others who had been with the company less than six months were promoted. None of us knew how or why these decisions were made. I've also known of several excellent people who have been pushed out for completely bogus reasons in the past year -- and these are long-term, excellent employees who were beloved by customers. Some of them had even been on management staff for years.

Explore other reviews about REI

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

very supportive management and team members.

Cons

sometimes, the hours are late. But very doable.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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