Nice idea, but... - Anonymous employee REI Employee Review

2.0
Sep 1, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Outdoorsy stuff is inherently interesting and entertaining. You can meet some cool people if you play your cards right and keep your eyes open.

Cons

REI's a lot like communism. It looks good on paper, but fails in practice. It's just another big box store. Retail is retail is retail. And the focus on memberships has a cult-like feel to it. I just read that REI only donates $18 per member annually, less than the $20 lifetime membership fee. This is less than .3% of sales. Patagonia donates 1%. (figures from 2005) And I really cannot convey in words the amount of attitude I get from the vast majority of my co-workers. They're all haughty, judgmental jocks who take themselves super seriously because they go outside. I have felt excluded since I started there a year ago, which bothered me at first. Now I thoroughly enjoy it, since they took me off the sales floor and stuck me in the back. I don't have to talk to anyone. And I was thankfully relieved of my membership cult member duties. I was hoping for more hippie-types, and I have been sorely disappointed.

Explore other reviews about REI

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

very supportive management and team members.

Cons

sometimes, the hours are late. But very doable.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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