Working at REI is MUCH different than it appears - Anonymous employee REI Employee Review

2.0
Jan 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Prodeals- deep discounts from vendors.

Cons

Micromanagers that use intimidation toward employees. There's always the question of "What will this top-level person think of this?" Projects always require approval from top leaders and it slows down processes. There's no trust between upper management and employees. Inauthentic culture. REI strives for "authenticity", but there is a lack of transparency and open door policy. Why else do you think that Reddit disaster happened with that employee ranting on a public board? HR turnover is so high that it's hard to confide in someone in HR who's only worked there for 3 months and doesn't know anything about the company. The passive-aggressive culture also applies to this. Instability. Too many re-organizations within the company where people are let-go left and right. Work/Life Balance is so-so. There's this overly-positive image of REI it portrays that it has an amazing work-life balance. Although most days you start and get off on-time, expect to work non-stop throughout the day with little lunch breaks and occasional extensions in the evenings.

Explore other reviews about REI

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

very supportive management and team members.

Cons

sometimes, the hours are late. But very doable.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

4
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