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ROI Call Center Solutions

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I Love This Company! - Contact Center Representative ROI Call Center Solutions Employee Review

5.0
Mar 30, 2017
Recommend
CEO approval
Business Outlook

Pros

They really care about their employees and give opportunities to grow within the organization. On top of that, if a campaign goes away, they will make sure you have a home on another account. They have fun incentive programs and Taco Tuesdays! I really love the fact that they make sure it feels like a community with a fun atmosphere. I've worked at other call centers and they feel so detached and make me feel like a number in a sea of numbers.

Cons

They don't give away free cars in their Ticket 2 Rock program.

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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