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ROI Call Center Solutions

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CSR - Customer Service Representative ROI Call Center Solutions Employee Review

4.0
Jan 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Friendly Environment with helpful staff. They are understanding in times of need. They will work around whatever problems you may be having. Including shift changes. They might even lend a shoulder to cry on. As long as it has no monetary value.

Cons

They will write you up for not making quota. They do not offer raises at the end of each year. In fact, unless you promoted to management there are no raises. There is not any kind of appreciation at all. Oh, wait they do have Taco Tuesday. Where they haul in enough stale and cold tacos to feed the hired hands. They make a boatload of money from the hired hands, but instead of offering any pay increases for the one that actually does the work. The management gets raises quarterly for playing on their computer or taking a long lunch, The owners are building 18nillion dollar homes, while keeping the ones that earn them the money a dollar a year raise. We will talk about the drugs next time. Because of low pay it invites the lower class to wor there

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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