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ROI Call Center Solutions

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ROI Solutions - Anonymous employee ROI Call Center Solutions Employee Review

2.0
Dec 28, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a whole ROI is a fairly new company, once it works out all the kinks it could eventually be a company that management and bosses respect one another and can actually be proactive and productive.

Cons

As it stands now, management really does not give 2 cents about you which leads to high turnover rate and in-productivity. There is no logic in half the things they do. Also, there is crazy favoritism and (depending on the account or campaign you are working on) we are continuously working on putting out fires from the same continuous mistakes over and over and over.

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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