employer cover photo
employer logo
employer logo

ROI Call Center Solutions

Is this your company?

Terrible Management - Intake Associate ROI Call Center Solutions Employee Review

1.0
Jul 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The job itself was really interesting...

Cons

Everything else, from "Training" to Management. I was training people while I was in training. People where always coming to me with questions, why? I'm not the Manager, that's right. I had no clue who the chain of command was either. Stay away from this company, extremely unprofessional. Poor training, created to set you up to fail no matter what. I was so uncertain about so many things with this job, no transparency, Trainer hated working with people and was only chosen as a Trainer after her first week of work. The "Supervisors" used intimidation and their lack of ability to do their job to make it look like you were not doing your job! To whoever is reading this, you are worth more than that! Wish I would have believed their star rating instead of thinking they would be a great company! Sorry I wasted my time with them, Would not use them as a reference either.

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

See reviews by: Helpful|Rating|Date|All