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ROI Call Center Solutions

Is this your company?

Changes are inevitable and not always good - Customer Service Associate ROI Call Center Solutions Employee Review

3.0
Oct 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Teammates are a bonus. Working from home is a bonus. They do try to be flexible with your schedule.

Cons

Changing teams, changing your immediate team lead and then they may have a supervisor, and that supervisor changes. Worked on four different campaigns, which is often scary for changing schedules. Lack of communication between teams. Too much change in team leads. Feel training should be longer than three days for a better understanding of what is expected.

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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