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ROI Call Center Solutions

Is this your company?

If this were a relationship, I could finally use the it's complicated status. - Inbound Call Representative ROI Call Center Solutions Employee Review

2.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

you make decent money, some earn commission, not me but whatever, and some of the people are the absolute best, and you just sit quite frequently

Cons

make sure you check your pay stubs, you have to clock out for breaks, but at least not the restroom anymore. supervisors at least on my campaign won't help you much and forget about them taking a bad call for you

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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