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ROI Call Center Solutions

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0/10 do not recommend - Customer Service Representative ROI Call Center Solutions Employee Review

1.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no pros at all.

Cons

Low pay Dishonest management Pay decreases No paid holidays No transparency They will send you home without pay 6.5 hours of training out of an eight hour shift you get sent home and then blamed for not knowing how to do your job. I learned more than Drake and Kendrick. Then I learned about the position I was applying for.

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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