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ROI Call Center Solutions

Is this your company?

Do not apply for Employment with ROI Solutions Inc. Run from them not to them. They are a cancer. - Customer Service Agent ROI Call Center Solutions Employee Review

1.0
May 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Some of the people can be nice and pleasant. The environment could be professional at times. New building so the computers worked pretty well most of the time.

Cons

The first day I worked in the Customer Service Dept. they put me on the phones. The gal that trained another gal and me at the same time kept screaming at the Customers. What kind of customer service is that? No benefits whatsoever, no health insurance, no dental/vision insurance, no paid vacations They cut your hours claiming there isn't enough work and yet the owner have plenty of toys Management is no where to be found. Supervisors are on a power trip. Policies would change at a moments notice with the clients and the Supervisors wouldn't even tell you if you had a day off and came back to work. You had to find out via other employees.

Explore other reviews about ROI Call Center Solutions

5.0
May 12, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Remote Work Good leadership

Cons

Not many to mention here

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, really is the only Pro.

Cons

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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