Wished For More (Former Employee) - Customer Support Specialist RXO Employee Review

2.0
Jul 6, 2024
Recommend
CEO approval
Business Outlook

Pros

The company benefits were very good, and the overall company morale/culture was a huge plus.

Cons

I came to RXO after being laid off elsewhere. The position I held at RXO was on a *very* small team that did not have enough work to justify the number of teammates. I spent far more time waiting to be assigned work than I did actually working. The role was not explained well by the recruiter and had no growth trajectory. It was ***much*** more entry level than I realized (In fact, my entry level job joining the workforce 9 years prior paid better and had more work for me to do). All RXO employees must hold their current role for a full year before being eligible to move internally. After 4.5 months, I left RXO. I could not continue to make ends meet financially with what they were paying. Getting to the point where other options would have opened up was financially impossible.

avatar
RXO Response
2y
We’re always working hard to make RXO a great place to work and improve where we need to. Thanks for sharing the constructive feedback.

Explore other reviews about RXO

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great onboarding experience with a supportive team. Leadership has been accessible, training has been well organized, and everyone has been willing to answer questions and help me learn. The culture has been welcoming and collaborative.

Cons

Still new to the organization, so I have not identified any significant concerns at this time.

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at RXO is a fantastic experience. I find the leadership to be supportive and encouraging. The work is challenging and rewarding. Everyday I feel like I am a part of the solution to drive results for our customers. The company has the resources of a large company with the teamwork of a small one. We all depend on each other, and everyone works hard to generate those results. When I need support, it is there. The team that I am assigned is reliant on my contribution and grateful when I go above and beyond expectation. I have found this style of collective work ethic to be a rarity in corporate America, everyone here is proud of their piece of the puzzle and happy to play their part. It is the first time I can honestly say I am excited to come to work. It was recently recognized on the Where You Work Matters list and it is a fair assessment of the culture here at RXO

Cons

I truly enjoy my role and do not have any cons.

See reviews by: Helpful|Rating|Date|All