Pros
-Awesome teammates and easily accessible top management -Silicon Valley style amenities like the free soda, food trucks, giant slide, arcade game rooms, casual dress code with flip-flop, onsite chiropractor. Rackspace still has the best amenities and casual atmosphere compared to the extremely uptight & conservative Texas workplaces.
Cons
-Way too much management, especially middle management. There seemed to be more managers than workers. -Too much micromanagement and Soviet style bureaucracy replaced the innovative, agile culture and ended up driving the top talent away. -Below market pay rates -Intolerable levels of noise, constantly ringing phones, support techs yelling on top of their lungs in order to be heard by the customer on the other end cause of the extreme levels of noise. It's impossible to concentrate or put on nosie canceling headphones, cause you might receive a call from a customer. -Horrible health insurance with far too much out of pocket expense. You end up paying a small fortune for basic things like diagnostic imaging. -Rampant nepotism favoring and rewarding brown nosers rather than the hard working achievers -On call schedules are brutal. -Extreme noise and stress levels cause human errors all the time -Management implements unacceptable bureaucratic policies after each human error, punishing everyone for one human error, which creates more stress and fear mongering culture, a terrible vicious cycle -Only the sales and low level support people get to utilize the on site benefits, more senior tech people never have the time to participate when everyone else is having fun, which is very bad for the morale -It's very difficult to advance your career path, you get pigeonholed and stuck int he same position unless you are a top notch schmoozer -Castle parking lot is always full to the brim, very hard to find parking space unless you work night shift