Pros
Rackers for the most part truly live friends and family - which is great. Keep in mind that it's people who value people foremost that can live a value like this. Overall - being a Racker was a good experience. I believe it could be a good career for many.
Cons
Like any place you work - Rackspace is driven by the bottom line: money. I'm not saying this is good or bad - but it is a fact. With that as a priority - culture and people, however, will always be a sideline and not a headline. It was not sincere or truthful for a company - which is about profit - to say that they would treat Rackers they were laying off like friends and family. Although Rackers received compensation and "help" (depending on what you're looking for, it could be help or not) - it was NOT generous and NOT what true friends and family would do for one another. Again, that's just a fact. It would have been more honest to say - hey, we're treating this layoff like we have to in order to meet the demands of our new owner and our savings goal. We're doing this because our first priority is making the business succeed. That IS the truth, and that is how recently laid off Rackers were treated. Anyone who joins the Rack or remains should do so with their eyes wide open, remembering that this place in essence is like any other business.