Pros
Company culture - fun, engaging and the Racker values are brilliant in helping managers to create dynamism in culture. Benefits - not often mentioned in these reviews but the benefits are fantastic! Earning potential - if you've got a good head on you, the world is your oyster at Rackspace! You have to put in the time and effort, but if you do the potential rewards are amazing. People - a lot of intelligent, clever and talented people are employed at Rackspace which adds to the already vibrant culture. Training - one of the best induction programs I've ever seen. Senior Management - our leaders are visible, approachable and engaging. The EMEA MD is a particular highlight, sitting amongst the teams and he remembers everyone's name and regularly asks how your day is going. EMEA VP of Sales is a strong, experienced leader and encourages and supports his management team well. Recognition - lots of opportunities for Rackers to be recognised and their values and contribution highlighted to the business. Competitive Advantage - I don't feel like we ever lose out against a competitor on anything other than price, where the other company significantly undercuts us. That really helps to inspire confidence in the workforce of our value, but the aggressive nature of the market remains a key challenge. Valuing the Customer - the vast majority of the workforce genuinely have the customer's satisfaction and best interests top of mind. The Hard Rack - fantastic cafe staffed by the most wonderful people! Development - lots of development opportunities for people with progression top of mind.
Cons
Location - the main UK office is based in Hayes; sometimes for recruitment purposes this is a challenge as good external candidates often prefer a central city location. Future of the Business - clarity of mission a little unclear due to disruption to legacy business model caused by increasingly rapid adoption of the Cloud. Performance Management - part of Rackspace' culture is to support and help the Rackers to do well, but sometimes this slows the process when you genuinely have a bad egg, or someone who is just not right for the business. It can therefore sometimes take too long to resolve these kind of challenges.
