Pros
Rackspace maintains a solid position as a world leader in Support. There's a genuine sense of pride across customer facing positions to go the extra mile. The service offering has evolved to keep years ahead of the MSP market. Few (if any) providers have as comprehensive solution options. There's a leading benefit system where employees can pick and choose what works for them. Training and knowledge within the business is second to none. Few other companies invest as heavily into their workforce to maintain technical capabilities. Being able to talk to approach directors/managers is under-appreciated. They regularly sit amongst teams and offer to get involved both in and out of work queries.
Cons
UK head office in Hayes isn't ideal for some. This is being addressed with more flexible work arrangements and offices in the city of London/Cardiff.
