Pros
PTO is great, quarterly team outings to disengage from work and internal infrastructure is top notch.
Cons
Top Middle management is horrible, whenever there is a top tier change, middle management does not consult with their team leaders. Sysadmins are running thin and more tasks get out on top of already stressed out workforce, therefore, crappy tasks get changed without middle management fighting back. Work from home free days were removed company wide, no longer a plus. Global expansion has lowered hiring within the US. Account managers promise a lot of things to clients that do not align with Rackspace own policies. Pay is low, there is a push for higher knowledge but there is a cap on raises. If you decided to apply, ask for a good offer and fight it, otherwise walk away since you will not see a raise if you are not doing better than your coworkers or if your team is full of seasoned employees. You will have to stand out from the bunch to get a raise. 401K is not good at all opt for a ROTH with your local/online bank, health plans have lowered in quality. If you work other shifts, you will be ignored. First shift will always be taken cared of before any other shifts, shifted managers do a great job fighting for acknowledgement of their teams.