Pros
- pto / vto is available. - 401k
Cons
- pto / vto can only be taken when your not working the call center phone queues. - no senior benefits (benefits that were *promised*, pulled out from under the techs) and replaced by a point system run by a 3rd party storefront. I watched as $1000.00 10year bonuses were replaced by a mere handful of these points. Literally turning employee rewards back over to the company itself. - lack of promotion cycles for more than a year. - lack of training. Absolutely none to speak of _for half a decade_! As an ex-senior tech this is Disgraceful. It was a floor rumor that they were intentionally not training us to ensure we could not be picked up by competitors. - training that was 'available' to us was quickly filled with account managers and other non-tech personnel making VERY few slots available to real techs that required the training. - with all of the various meaningless KPIs meant to make our job make sense to leadership, it made it impossible to just do a fanatical job for our customers which is what we all wanted in the long run.