Customer Service has been removed from the CSM role - Senior Customer Success Manager, Enterprise Rackspace Technology Employee Review

Users say... "Great culture if you are young and get a lot of satisfaction from working and accomplishments from such." "Great people throughout the company who really give a damn and who step in front of trains for the customer" "Good work Life balance and into latest technology" "U.S. benefits were good but just a guess they may be changing for the worse due to the economic downturn." "Good for permanent work from home" 

Users say... "Poor management and lack of vision" "Middle management is afraid of senior leadership because of the high risk of being fired." "Most managers are good only in being a 'proxy/party in the middle'  where all what you do is listening to complains and forwards it" "Frequent layoffs and reorgs." "Too much middle management"