Pros
Every career move is an opportunity to learn new skills, while bringing acquired skills with you. I learned new products and dive deeper into agility and DevOps.
Cons
I started in January - it was disorganization from day one. They decided last minute to assign accounts based on verticals. My assigned accounts were either already leaving or had been ignored. I began the arduous task of triage to try and create a reason for customers to stay, to talk to me. The trend was “you’re my fifth account rep in the past 18 months”. Customers were sick of new reps and the whole introduction process. They were reluctant to share any information about their challenges because they had no intention of buying from Rackspace. Customers were already down the road with other vendors. I don’t know what happened in 2022 at Rackspace, but 2023 was not going to be their year either. At the end of every quarter, reps were quietly being let go. It wasn’t the reps-no one was going to be able to sell in this environment. I spent a year fighting Rackspace created headwinds-making less money than I’ve ever made in a sales job, Rep churn in the Americas was ridiculously high. As your customers attrited out, your base was unsustainable and whatever was left migrated to reps in India after you were let go. Entire teams folded. This is bad business and not sustainable.