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      Radial

      Engaged Employer

      Radial reviews

      Used to be the best place to work, New Owners have made it the worst - Tier I Customer Service Representative Radial Employee Review

      1.0
      Jul 28, 2016
      Tier i customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Radial is a result of the sale of Ebay Enterprises to an investment company and a merger with Innotrac. Really no pros there anymore.

      Cons

      The new owners don't care about the employees. The health benefits have been massively downgraded, and other benefits have vanished (no more sabbatical, stock options, or bonuses) There have been a lot of layoffs. Our annual raises have gone from a maximum of 6% to a maximum of 2% and in a town full of call centers we are the lowest paid.

      Explore other reviews about Radial

      5.0
      Aug 21, 2025
      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      People Work Supervisors Managers Schedule

      Cons

      Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

      avatar
      Radial Response
      9mo
      Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
      4.0
      Jul 7, 2026
      Fraud operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learning Opportunities in multiple different areas

      Cons

      Stagnant growth in this industry

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