Good people, bad management - Tier II Technical Support Radial Employee Review

4.0
Nov 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent benefits Full-time jobs Opportunity for overtime pay Direct supervisors are decent people who actually care Decent pay

Cons

Mandatory overtime Will hire literally anyone—causes difficulty for people who want to do their job well Extremely difficult to consistently meet expectations Unreasonable expectations in some cases Company is going through major changes right now Trainers often appear to be “winging it” during training Changes are often implemented immediately, with as little as a few minutes notice in some cases—not entirely Radial’s fault, often an issue with communication with clients

Explore other reviews about Radial

5.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

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Radial Response
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Learning Opportunities in multiple different areas

Cons

Stagnant growth in this industry

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