Land of Mis- to - No Information - Customer Service Specialist Radial Employee Review

2.0
Sep 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home. Pretty good about allowing you time to adapt to the fast pace work style. While navigating like 10 different systems. With just a few days training and a disorganized chat assistance team.

Cons

MAJOR CON* Was mislead about the position being a permanent … Among many others, I was laid off right after Christmas with no warning….. Other Cons* Very little training time as well as poor trading in general. Especially considering everything you’re required to learn and know to do this multifunctional job, effectively and efficiently. After about 2 weeks, I started to feel like I could assist the customers better. Even though 2 of the most important systems needed, I couldn’t access bc I never received the proper credentials. Also the chat support team would rarely respond to a question I had. And if they did, they’d just post a link with articles that were structured very unorganized.

Explore other reviews about Radial

5.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

avatar
Radial Response
10mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Learning Opportunities in multiple different areas

Cons

Stagnant growth in this industry

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