• toxic environment, crewmembers would talk down to one another, and sometines the managers would join in • favoritism is at play, favorite crewmembers repeatedly get away with a minimum to no punishment, while others get written up on their 1st offense • unethical cleaning when closing, spraying cleaning solution over uncovered fryers • overly rely on one good crewmember and give/expect more from the person, allowing others to slack off